Helmut4
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Response and Resolution Times

Issues reported via the ticket portal or email (default priority: "Normal") will be addressed by an agent within 24 hours during German (North Rhine-Westphalia) business days (9 AM - 6 PM CET/CEST).
Find out the current time in current time in Cologne, Germany.
It's important to note that the resolution time for an issue cannot be predetermined, as it may necessitate development or collaboration with other departments