# Response and Resolution Times

Issues reported via the ticket portal or email (default priority: "Normal") will be addressed by an agent within 24 hours during German (North Rhine-Westphalia) business days (9 AM - 6 PM CET/CEST).

Find out the current time in [current time in Cologne, Germany](https://time.is/Cologne).

{% hint style="info" %}
It's important to note that the resolution time for an issue cannot be predetermined, as it may necessitate development or collaboration with other departments
{% endhint %}