> For the complete documentation index, see [llms.txt](https://docs.helmut.de/helmut4-releases/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.helmut.de/helmut4-releases/v4.6.1/support/requesting-support.md).

# Requesting Support

MoovIT offers two support channels in case you need assistance from our support team

## MoovIT's support portal:

Customers with a valid support contract can log in to their account on [moovit.jitbit.com](http://moovit.jitbit.com) and follow the ticket creation process using the web interface. 

{% hint style="info" %}
This is the most convenient option as it allows you to specify ticket priorities, view a list of tickets requiring your attention (such as "Awaiting a reply from the client"), check the status of other tickets filed by members of your organization, and access other helpful features
{% endhint %}

### E-Mail

Customers with a valid support contract can open a support request by sending an e-mail to <support@moovit.jitbit.com>.

{% hint style="info" %}
Upon successful creation of the ticket, the ticketing system will automatically send a confirmation reply
{% endhint %}