🎉
Helmut4
v4.6.1
v4.9.1v4.9.0v4.8.1v4.8.0v4.7.2v4.7.1v4.7.0v4.6.2v4.6.14.6.0v4.5.0
v4.6.1
v4.9.1v4.9.0v4.8.1v4.8.0v4.7.2v4.7.1v4.7.0v4.6.2v4.6.14.6.0v4.5.0
  • 👋Welcome to the official Helmut4 documentation
  • GETTING STARTED
    • Overview
      • How to start
      • Helmut4 Modules
      • Deployment Options
    • Tech Specs
      • Helmut4 Server
      • Helmut4 Clients
    • Installation Guide
      • Helmut4 Server
        • Helmut4 Single Server
        • Helmut4 Cluster System
      • Helmut4 Client
    • Upgrade Guide
      • Helmut4 Server
      • Helmut4 Client
    • Release Cycles
    • Supported Adobe Versions
    • Open API
    • Misc
      • SSL Certificate
      • Commonly used ports
  • Helmut4 components
    • HelmutFX
      • Dashboard
      • Projects
        • Add Project
        • Open Project
        • Refresh Button
        • Projects Action Menu
        • Search Bar
        • Filter
        • Collection Tag
        • Custom User Button
        • Log Out Button
        • Connected Button
        • Hover Icon
        • Blank Space/ Hidden Overlay
        • Project Type Icon
        • Add Filter Button
        • Header
        • Viewing
        • Project Status
      • Users
        • Side Bar
        • Action Button Menu
        • Main functionalities
          • Add Group
          • Access Preset
      • Templates
        • Add Category
        • Blank Space - Hidden Overlay
      • Preferences
        • Backup
        • Restore
        • Projects
        • Templates
        • Profiles
        • Default Languages
        • Path Mapping
        • Variables
        • Temporary Project Import Directory
        • Job Database Cleanup
        • Modules
          • Flow Module
          • QScan Module
          • ActiveDirectory Module
          • MediaLoopster Module
          • CatDV Module
          • SwatIO Module
          • Grass Valley Stratus Module
          • Active Directory Auto Module
          • Editshare Module
          • RevApp Module
          • Hue Bridges Module
      • Languages
      • Metadata
      • Streams
        • FX Event Triggers
          • CONNECTED
          • CREATE_CATEGORY
          • CREATE_GROUP
          • CREATE_PROJECT
          • CREATE_USER
          • CUSTOM_FX
          • CUSTOM_USER
          • DELETE_CATEGORY
          • DELETE_GROUP
          • DELETE_PROJECT
          • DELETE_TEMPLATE
          • DELETE_USER
          • DISCONNECTED
          • DUPLICATE_PROJECT
          • EDIT_PROJECT
          • IMPORT_PROJECT
          • OPEN_PROJECT
          • POST_CREATE_PROJECT
          • RESTORE_SAVE
          • UNASSIGNED
          • UNLOCK_PROJECT
          • UPLOAD_PROJECT
        • Main Functionalities
          • Export Streams
          • Import Streams
          • Debug Streams
          • Add Stream
          • Table View
      • License
    • HelmutIO
      • Dashboard
        • Filter
        • Blank Space
        • Source Type Icon
        • Job Type Icon
        • Job Name
        • Progress
        • Render Node Name
        • Start Date
        • Priority
        • Action Button
        • Viewing
        • Refresh
      • Users
      • Profiles
        • Profiles Dashboard
        • Add Profile
      • Wachfolder
        • Add Watchfolder
      • Preferences
      • Languages
      • Metadata
      • Streams
        • IO Event Triggers
          • AUTOIMPORT
          • CUSTOM_IO
          • EXPORT
          • IMPORT (legacy)
          • PANEL_IMPORT
          • PRESTREAM
          • WATCHFOLDER
      • License
    • HelmutCO
      • Dashboard
      • Projects
        • Search Bar
        • Filter
        • Create Folder
        • Upload Assets
        • Upload Dialog
        • Import Assets
        • Project Level
        • Refresh Button
        • Type Icon
        • Name
        • MIME Type
        • Size
        • Folder (Breadcrumb)
        • Synced
        • Online
        • Modified
        • Action Button
      • Users
      • Profiles
      • Preferences
      • Languages
      • Metadata
      • Streams
        • CO Event Triggers
          • ADDED_ASSET
          • INDEXED_ASSET
          • INDEXED_PROJECT
          • UNINDEXED_ASSET
          • WEB_EXPORT
          • WEB_IMPORT
          • WEB_UPLOAD
      • License
    • HelmutHK
      • Dashboard
      • Projects
      • Tasks
        • Add Task
        • Action Button
      • Cron
        • Add Cron Job
      • Users
      • Profiles
        • Add Profile
      • Preferences
      • Languages
      • Streams
        • HK Event Triggers
          • ARCHIVE
          • BACKUP
          • CONSOLIDATE
          • COPY
          • DELETE
          • MOVE
          • RESTORE
      • License
    • Stream Designer
      • Layout
        • Save
        • Snapshots
        • Screenshot
        • Test
        • Reload
        • Exchange
        • Variables
        • Debug - Stream Debugger
        • Settings
        • Edit Dialog
        • Node Pallet
        • Shortcuts
      • Nodes
        • Actions
          • Project
            • Project Create Action
            • Project File Action
            • Project Metadata Changer Action
            • Project File Download Action
            • Project File Upload Action
            • Project Metadata Remove Action
            • Project Set Category Action
            • Project Set Group Action
            • Project Set Name Action
            • Project Set Path Action
            • Project Set Tag Action
            • Project Set Template Action
            • Project As JSON
            • Project Delete Action
            • Project from JSON Action
            • Project Import Action
            • Project Import to External Helmut Action
            • Project Lock Action
            • Project Status Update Action
            • Project Update Modification Date Action
            • Project Duplicate Action
          • Job Action
            • Job Metadata Remove Action
            • Job Metadata Changer Action
            • Job Priority Action
            • Job QScan Action
            • Job Render AAF In Premiere Action
            • Job Render in AME Action
            • Job Render Proxy in AME Action
            • Job Render In Premiere Action
            • Job Render with FFMEPG Action
            • Job Start Premiere Action
            • Job Status Update Action
            • Job As JSON Action
            • Job From JSON Action
            • Job Set Project ID Action
            • Job Create Job Action
            • Job Delete Action
            • Job Execute Extendscript in Premiere Action
            • Job File Copy Action
            • Job Folder Copy Action
            • Job RClone Copy Action
            • Job RClone MkDir Action
            • Job RClone Move Action
            • Job RClone Purge Action
            • Job RClone RmDir Action
            • Job Export FCP XML in Premiere
            • Job Create Split Jobs Action (BETA)
            • Job Stitch Splits Action (BETA)
          • Premiere
            • Premiere Generate UUID Action
            • Premiere Alert Dialog Action
            • Premiere Confirm Dialog Action
            • Premiere Force Native Lock Action
            • Premiere Native Lock Action
            • Premiere OS Path Mapper Action
            • Premiere Open Choose Dialog Action
            • Premiere Path Settings Action
            • Premiere Prompt Dialog Action
            • Premiere Start Helmut Panel Action
            • Premiere Version Converter Action
          • Cosmo
            • Cosmo Add Asset To Project Action
            • Cosmo Add Info To Sequence Action
            • Cosmo Add Proxy To Project Action
            • Cosmo Change Asset Action
            • Cosmo Get Project Assets Action
            • Cosmo Change Project Asset Action
            • Cosmo Project File Index Action
            • Cosmo Get Project Sequences Action
            • Cosmo Asset Report Action
            • Cosmo Sequence Report Action
            • Cosmo Change Asset Metadata Action
            • Cosmo Delete Asset Metadata Action
            • Cosmo Get Asset Metadata Action
          • After Effects
            • After Effects OS Path Mapper Action
            • After Effects Alert Dialog Action
            • After Effects Open Choose Dialog Action
            • After Effects Prompt Dialog Action
            • After Effects Start Helmut Panel Action
            • Job Execute ExtendScript In After Effects Action
            • Job Start After Effects Action
          • Third Party
            • Editshare Set ACL Action
            • Editshare Delete ACL Action
            • EFS Create User Action
            • EFS Delete User Action
            • EFS Add Users To Group Action
            • EFS Remove User From Group Action
            • EFS Add Users To Media Space Action
            • EFS Remove Users From Media Space Action
            • EFS Create Group Action
            • EFS Remove Group Action
            • EFS Add Group To Media Space Action
            • EFS Remove Group From Media Space Action
            • EFS Create Media Space Action
            • EFS Delete Media Space Action
            • EFS Update Media Space Action
            • EFS Get Media Space DATA Action
            • EFS Get Free Space Of Media Space Action
            • Hue Bridge Group On Action
            • Hue Bridge Group Change Action
            • Hue Bridge Group Off Action
            • Hue Bridge Lamp On Action
            • Hue Bridge Lamp Change Action
            • Hue Bridge Lamp Off Action
            • CatDV Add Asset to Catalog Action
            • CatDV Create Catalog Path Action
            • CatDV Delete Catalog Path Action
            • Flow Add Asset To Project Action
            • Flow Create Path Action
            • Flow Delete Path Action
            • Flow Toggle Private Project Action
            • SwatIO Job Upload Action
            • Medialoopster Add Asset To Project Action
            • Medialoopster Create Project Action
            • Medialoopster Delete Asset From Project Action
            • Medialoopster Delete Project Action
            • Medialoopster Update Project Delete Date Action
            • Mount EFS Volume (MacOS) Action
            • Mount EFS Volume (Windows) Action
            • Stratus Create Asset Action
            • Stratus Create Project Action
            • Stratus Generate Unique ID Action
            • Stratus Patch Asset Action
            • Stratus Project Indexed Action
            • Stratus Project Status Action
            • Stratus Transfer Asset Action
            • Stratus Trigger Momentum Action
            • Stratus Add Asset to Folder Action
            • Stratus Get All Folders Action
            • Stratus Create Folder Action
            • Stratus Update Project Path Action
            • Stratus Asset Add Folder Membership Action
            • Stratus Change Project Metadata Action
            • Aurora Submit Job Action
            • RevApp Share Asset By Email Action
            • RevApp Share Asset Public Link Action
            • RevApp Share Asset with Internal Group Action
            • RevApp Upload Asset To Namespace Action
            • RevApp Delete Asset From Namespace Action
            • Hiscale Jobs Start Process Action
            • VPMS Check-in Action
            • VPMS Metadata Update Action
            • Elements
              • Elements Add Permissions To Workspace Action
              • Elements Add Users To Groups Action
              • Elements Compare To Helmut User Action
              • Elements Copy Files Action
              • Elements Create API token Action
              • Elements Create Groups Action
              • Elements Create Directories Action
              • Elements Create Media Root Action
              • Elements Create Production Action
              • Elements Create Share Action
              • Elements Create Users Action
              • Elements Create Workspace Action
              • Elements Delete Files Action
              • Elements Delete Files From Media Library Action
              • Elements Delete Groups Action
              • Elements Delete Directories Action
              • Elements Delete Media Root Action
              • Elements Delete Production Action
              • Elements Delete Share Action
              • Elements Delete Users Action
              • Elements Delete Workspaces Action
              • Elements Get Client Key Action
              • Elements Get Free Space Of Workspace Action
              • Elements HTTP Request Action
              • Elements Mount Workspaces On Client Action
              • Elements Move Files Action
              • Elements Remove Permissions From Workspace Action
              • Elements Remove Users From Groups Action
              • Elements Start Job Action
              • Elements Unmount Workspaces From Client Action
              • Elements Update Workspace Quota Action
              • Elements Upload File Into Media Library Action
            • Vantage
              • Vantage Submit Job Action
              • Vantage Remove Job Action
            • Vidicore
              • VidiCore Add Collection To Collection Action
              • VidiCore Add Deletion Lock To Collection Action
              • VidiCore Add Deletion Lock To File Action
              • VidiCore Add Deletion Lock To Item Action
              • VidiCore Add External ID To Item Action
              • VidiCore Add Item To Collection Action
              • VidiCore Add Key Value Metadata To File Action
              • VidiCore Add Key Value Metadata To Library Action
              • VidiCore Add Library To Collection Action
              • VidiCore Add Metadata Field Values To Collection Action
              • VidiCore Add Metadata Field Values To Item Action
              • VidiCore Create Collection Action
              • VidiCore Delete Collection Action
              • VidiCore Delete Item Action
              • VidiCore Get Item ID By File Path Action
              • VidiCore Get Token
              • VidiCore Import File Into New Item Action
              • VidiCore Remove Collection From Collection Action
              • VidiCore Remove Deletion Lock From Collection Action
              • VidiCore Remove Deletion Lock From File Action
              • VidiCore Remove Deletion Lock From Item Action
              • VidiCore Remove Item From Collection Action
              • VidiCore Remove Key Value Metadata From File Action
              • VidiCore Remove Key Value Metadata From Library Action
              • VidiCore Remove Library From Collection Action
              • VidiCore Remove Metadata Field Values From Collection Action
              • VidiCore Remove Metadata Field Values From Item Action
              • VidiFlow Trigger Workflow
            • Diva
              • Diva Archive Content Action
              • Diva Delete Content Action
              • Diva Restore Content Action
          • File and Folder
            • File Copy Action
            • File Create Action
            • File Delete Action
            • File Increment Name Action
            • File Move Action
            • File Open Action
            • File Rename Action
            • File Replace Content Action
            • Folder Content Delete Action
            • Folder Copy Action
            • Folder Create Action
            • Folder Delete Action
            • Folder Increment Name Action
            • Folder Move Action
            • Folder Rename Action
            • XSquare File Check In Action
            • 7-Zip Archive Action
            • 7-Zip Extract Action
            • 7-Zip CLI Action
            • Get Files From Folder Action
            • Get Folder From Folder Action
          • User
            • Send Message to User
            • Send Notification to User
          • OS
            • Commandline Execute Action
            • Unmount A Share Action
          • MISC
            • Execute Javascript Action
            • Fail Action
            • HTTP Request Action
            • JSON Extract Action
            • Metadata Auto Mapper Action
            • Regex Apply Action
            • Sleep Action
            • Split Stream Action
            • Stream Execute Generic Stream Action
            • Stream Set Temporary Variable Action
            • Stream Set Store Variable Action
            • Stream Get Store Variable Action
            • Stream Delete Store Variable Action
            • Success Action
            • XPath Action
        • Conditions
          • Project
            • Project Category Condition
            • Project Creator Condition
            • Project Extension Condition
            • Project Group Condition
            • Project Name Condition
            • Project Personal Condition
            • Project Template Condition
            • Project Version of Premiere Condition
          • User
            • User Displayname Condition
            • User Group Condition
            • User Role Condition
            • User Name Condition
          • File and Folder
            • File Content Condition
            • File Exists Condition
            • File Growing Condition
            • File Name Condition
            • File Size Condition
            • Folder Empty Condition
            • Folder Exists Condition
            • Folder Name Condition
          • OS
            • Operating System Condition
          • Media Info
            • Audio Channel Condition
            • Audio Streams Condition
            • Bitrate Codec Condition
            • FPS Condition
            • Media Codec Condition
            • Media Color Space Condition
            • Media Length Condition
            • Media Resolution Condition
          • MISC
            • Empty String Condition
            • IP Condition
            • Regex Match Condition
            • Wildcard Condition
            • Match Multiple Patterns Condition
        • Outputs
          • File and Folder
            • Write File Output
          • OS
            • MacOS System Notification Output
          • User
            • Send Message to User
            • Send Notification to User
          • MISC
            • Send Email Output
            • Telegram Output
            • Send Message To Teams Channel
      • Wildcards
        • General Wildcards
          • Job Breadcrumb Wildcard
          • Job Destination Wildcard
          • Job Proxy Wildcard
        • Functional Wildcards
          • Convert Date To Timestamp ?
          • Convert Timestamp To Date ?
          • Convert Timestamp To Datetime ?
          • Date Day ?
          • Date Month ?
          • Date Month Textual ?
          • Date Month Textual Short ?
          • Date Year ?
          • Date Shortyear ?
          • File Content ?
          • File Exists ?
          • File MD5 ?
          • File Modified ?
          • File Size ?
          • Folder Content ?
          • Folder Exists ?
          • Folder Modified ?
          • Folder Size ?
          • Helmut Variable ?
          • Job metadata ?
          • Job custom ?
          • Project custom ?
          • Local Environment ?
          • Local Profile ?
          • Local Registry ?
          • Path Basename ?
          • Path Map To Unix ?
          • Path Map To Win ?
          • Path Map Auto ?
          • Path Map To JSON ?
          • Path Name ?
          • Path Parent ?
          • Path Split ?
          • Project Metadata?
          • Stream Variable ?
          • String Split ?
          • String length ?
          • String Case To Camel ?
          • String Case To Kebab ?
          • String Case To Lower ?
          • String Case To Pascal ?
          • String Case To Snake ?
          • String Case To Upper ?
          • Node Result ?
          • Job Tries
      • Stream Debugger
    • Streaming Engine
    • Helmut4 Client
    • Panel extensions
  • Release Notes
    • What's New
    • Changelog
    • Known Issues
  • Support
    • Requesting Support
    • Response and Resolution Times
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  1. Support

Response and Resolution Times

Issues reported through e-mail, will have the (default) priority "Normal" and will be responded by an agent within 24 hours during German (North Rhine Westphalia) business days (9AM - 6PM CET/CEST).

Please note that the resolution time of an issue cannot be determined in advance, as it may require development or involvement from other departments

PreviousRequesting Support

Last updated 1 year ago