> For the complete documentation index, see [llms.txt](https://docs.helmut.de/helmut4-releases/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.helmut.de/helmut4-releases/v4.7.0/support/response-and-resolution-times.md).

# Response and Resolution Times

Issues reported through e-mail, will have the (default) priority "Normal" and will be responded by an agent within 24 hours during German (North Rhine Westphalia) business days (9AM - 6PM CET/CEST). 

{% hint style="info" %}
Please note that the resolution time of an issue cannot be determined in advance, as it may require development or involvement from other departments
{% endhint %}


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