🎉
Helmut4
v4.8.0
v4.9.1v4.9.0v4.8.1v4.8.0v4.7.2v4.7.1v4.7.0v4.6.2v4.6.14.6.0v4.5.0
v4.8.0
v4.9.1v4.9.0v4.8.1v4.8.0v4.7.2v4.7.1v4.7.0v4.6.2v4.6.14.6.0v4.5.0
  • 👋Welcome to the official Helmut4 documentation
  • GETTING STARTED
    • Overview
      • How to start
      • Helmut4 Modules
      • Deployment Options
    • Tech Specs
      • Helmut4 Server
      • Helmut4 Clients
    • Installation Guide
      • Helmut4 Client
      • Helmut4 Server
        • Helmut4 Single Server
        • Helmut4 Cluster System
    • Upgrade Guide
      • Helmut4 Client
      • Helmut4 Server
        • Docker & Portainer Update
        • Server Host Update & Upgrade
    • Release Cycles
    • Supported Adobe Versions
      • Known Adobe Issues
    • Open API
    • Additional Configurations
      • Define mongobackup volume
      • Enable https / set SSL certificate
        • Custom p12 certificate
      • Commonly used ports
      • Dynamic share mount into docker
  • Helmut4 components
    • HelmutFX
      • Dashboard
      • Projects
        • Add Project
        • Project Status
      • Users
      • Templates
      • Preferences
        • Helmut Variables
        • Job Database Cleanup
        • Modules
          • Flow Module
          • QScan Module
          • ActiveDirectory Module
          • MediaLoopster Module
          • HUE Lamp Module
          • CatDV Module
          • SwatIO Module
          • Grass Valley Stratus Module
          • Active Directory Auto Module
          • Editshare Module
          • RevApp Module
          • Hue Bridges Module
          • Okta Module
      • Languages
      • Metadata
        • Metadata Group
        • Date-Time-Datetime
      • Streams
        • FX Event Triggers
          • CONNECTED
          • CREATE_CATEGORY
          • CREATE_GROUP
          • CREATE_PROJECT
          • CREATE_USER
          • CUSTOM_FX
          • CUSTOM_USER
          • DELETE_CATEGORY
          • DELETE_GROUP
          • DELETE_PROJECT
          • DELETE_TEMPLATE
          • DELETE_USER
          • DISCONNECTED
          • DUPLICATE_PROJECT
          • EDIT_PROJECT
          • IMPORT_PROJECT
          • OPEN_PROJECT
          • POST_CREATE_PROJECT
          • RESTORE_SAVE
          • UNASSIGNED
          • UNLOCK_PROJECT
          • UPLOAD_TEMPLATE
        • Export Streams
        • Import Streams
        • Debug Streams
        • Add Stream
      • License
    • HelmutIO
      • Dashboard
      • Users
      • Profiles
        • Add IO Profile
      • Watchfolder
        • Add Watchfolder
      • Preferences
      • Languages
      • Metadata
        • Metadata Set
      • Streams
        • IO Event Triggers
          • AUTOIMPORT
          • CUSTOM_IO
          • EXPORT
          • IMPORT
          • PANEL_IMPORT
          • PRESTREAM
          • WATCHFOLDER
      • License
    • HelmutCO
      • Dashboard
      • Projects
        • Cosmo-Project View
        • MIME Type
      • Users
      • Profiles
        • Add CO Profile
      • Preferences
      • Languages
      • Metadata
        • Custom Metadata
      • Streams
        • CO Event Triggers
          • ADDED_ASSET
          • INDEXED_ASSET
          • INDEXED_PROJECT
          • UNINDEXED_ASSET
          • WEB_EXPORT
          • WEB_IMPORT
          • WEB_UPLOAD
      • License
    • HelmutHK
      • Dashboard
      • Projects
      • Tasks
        • Add Task
        • Action Button
      • Cron
        • Add Cron Job
      • Users
      • Profiles
        • Add HK Profile
      • Preferences
      • Languages
      • Metadata
      • Streams
        • HK Event Triggers
          • ARCHIVE
          • BACKUP
          • CONSOLIDATE
          • COPY
          • DELETE
          • MOVE
          • RESTORE
      • License
    • Stream Designer
      • Layout
      • Nodes
        • Conditions
          • Project (8)
            • Project Category Condition
            • Project Creator Condition
            • Project Extension Condition
            • Project Group Condition
            • Project Name Condition
            • Project Personal Condition
            • Project Template Condition
            • Project Version of Premiere Condition
          • User (4)
            • User Displayname Condition
            • User Group Condition
            • User Role Condition
            • User Name Condition
          • File and Folder (10)
            • File Appearing Condition
            • File Content Condition
            • File Exists Condition
            • File Growing Condition
            • File Name Condition
            • File Size Condition
            • Folder Appearing Condition
            • Folder Empty Condition
            • Folder Exists Condition
            • Folder Name Condition
          • OS (1)
            • Operating System Condition
          • Media Info (8)
            • Audio Channel Condition
            • Audio Streams Condition
            • Bitrate Codec Condition
            • FPS Condition
            • Media Codec Condition
            • Media Color Space Condition
            • Media Length Condition
            • Media Resolution Condition
          • Misc (5)
            • Empty String Condition
            • IP Condition
            • Regex Match Condition
            • Wildcard Condition
            • Match Multiple Patterns Condition
        • Actions
          • Helmut (6)
            • Helmut Add Users To Group Action
            • Helmut Confirm Dialog Action
            • Helmut Input Dialog Action
            • Helmut Remove Users From Group Action
            • Helmut User Displayname Resolve Action
            • Helmut User Email Resolve Action
          • Project (21)
            • Project Create Action
            • Project File Action
            • Project Metadata Changer Action
            • Project File Download Action
            • Project File Upload Action
            • Project Metadata Remove Action
            • Project Set Category Action
            • Project Set Group Action
            • Project Set Name Action
            • Project Set Path Action
            • Project Set Tag Action
            • Project Tag Delete Action
            • Project Set Template Action
            • Project As JSON
            • Project Delete Action
            • Project from JSON Action
            • Project Import Action
            • Project Import to External Helmut Action
            • Project Lock Action
            • Project Status Update Action
            • Project Update Modification Date Action
            • Project Duplicate Action
          • Job Action
            • Job Download Web Content Action
            • Job Metadata Remove Action
            • Job Metadata Changer Action
            • Job Priority Action
            • Job QScan Action
            • Job Render AAF In Premiere Action
            • Job Render in AME Action
            • Job Render Proxy in AME Action
            • Job Render In Premiere Action
            • Job Render with FFmpeg Action
            • Job Shutdown Adobe After Effects Action
            • Job Shutdown Adobe Media Encoder Action
            • Job Shutdown Adobe Premiere Pro Action
            • Job Start Adobe After Effects Action
            • Job Start Adobe Media Encoder Action
            • Job Start AdobePremiere Pro Action
            • Job Status Update Action
            • Job As JSON Action
            • Job From JSON Action
            • Job Set Project ID Action
            • Job Create Job Action
            • Job Delete Action
            • Job Execute Extendscript in Premiere Action
            • Job Execute Extendscript in After Effects Action
            • Job File Copy Action
            • Job Folder Copy Action
            • Job RClone Actions
              • Job RClone Copy Action
              • Job RClone MkDir Action
              • Job RClone Move Action
              • Job RClone Purge Action
              • Job RClone RmDir Action
            • Job Export FCP XML in Premiere
            • Job Create Split Jobs Action (BETA)
            • Job Stitch Splits Action (BETA)
            • Job Demo Action
          • Premiere Pro
            • Premiere Generate UUID Action
            • Premiere Alert Dialog Action
            • Premiere Confirm Dialog Action
            • Premiere Force Native Lock Action
            • Premiere Native Lock Action
            • Premiere OS Path Mapper Action
            • Premiere Open Choose Dialog Action
            • Premiere Path Settings Action
            • Premiere Prompt Dialog Action
            • Premiere Start Helmut Panel Action
            • Premiere Version Converter Action
          • Cosmo
            • Cosmo Add Asset To Project Action
            • Cosmo Add Info To Sequence Action
            • Cosmo Add Proxy To Project Action
            • Cosmo Change Asset Action
            • Cosmo Get Project Assets Action
            • Cosmo Change Project Asset Action
            • Cosmo Project File Index Action
            • Cosmo Get Project Sequences Action
            • Cosmo Asset Report Action
            • Cosmo Sequence Report Action
            • Cosmo Change Asset Metadata Action
            • Cosmo Delete Asset Metadata Action
            • Cosmo Get Asset Metadata Action
            • Cosmo Update Asset Size and Date
          • After Effects
            • After Effects OS Path Mapper Action
            • After Effects Alert Dialog Action
            • After Effects Open Choose Dialog Action
            • After Effects Prompt Dialog Action
            • After Effects Start Helmut Panel Action
            • Job Execute ExtendScript In After Effects Action
            • Job Start After Effects Action
          • Third Party
            • Editshare
              • Editshare File System
                • Editshare Set ACL Action
                • Editshare Delete ACL Action
                • EFS Create User Action
                • EFS Delete User Action
                • EFS Add Users To Group Action
                • EFS Remove User From Group Action
                • EFS Add Users To Media Space Action
                • EFS Remove Users From Media Space Action
                • EFS Create Group Action
                • EFS Remove Group Action
                • EFS Add Group To Media Space Action
                • EFS Remove Group From Media Space Action
                • EFS Create Media Space Action
                • EFS Delete Media Space Action
                • EFS Update Media Space Action
                • EFS Get Media Space DATA Action
                • EFS Get Free Space Of Media Space Action
                • Mount EFS Volume (macOS) Action
                • Mount EFS Volume (Windows) Action
              • Editshare Flow
                • Flow Create Path Action
                • Flow Add Asset To Project Action
                • Flow Delete Path Action
                • Flow Toggle Private Project Action
            • Philips Hue
              • Hue Bridge Group On Action
              • Hue Bridge Group Change Action
              • Hue Bridge Group Off Action
              • Hue Bridge Lamp On Action
              • Hue Bridge Lamp Change Action
              • Hue Bridge Lamp Off Action
            • Quantum
              • CatDV
                • CatDV Add Asset to Catalog Action
                • CatDV Create Catalog Path Action
                • CatDV Delete Catalog Path Action
                • SwatIO Job Upload Action
            • Medialoopster
              • Medialoopster Add Asset To Project Action
              • Medialoopster Create Project Action
              • Medialoopster Delete Asset From Project Action
              • Medialoopster Delete Project Action
              • Medialoopster Update Project Delete Date Action
            • Grassvalley
              • Stratus | Framelight X
                • Stratus Create Asset Action
                • Stratus Create Project Action
                • Stratus Generate Unique ID Action
                • Stratus Patch Asset Action
                • Stratus Project Indexed Action
                • Stratus Project Status Action
                • Stratus Transfer Asset Action
                • Stratus Trigger Momentum Action
                • Stratus Add Asset to Folder Action
                • Stratus Get All Folders Action
                • Stratus Create Folder Action
                • Stratus Update Project Path Action
                • Stratus Asset Add Folder Membership Action
                • Stratus Change Project Metadata Action
            • Telestream
              • Aurora
                • Aurora Submit Job Action
              • Diva
                • Diva Archive Content Action
                • Diva Delete Content Action
                • Diva Restore Content Action
              • Vantage
                • Vantage Submit Job Action
                • Vantage Remove Job Action
            • RevApp
              • RevApp Share Asset By Email Action
              • RevApp Share Asset Public Link Action
              • RevApp Share Asset with Internal Group Action
              • RevApp Upload Asset To Namespace Action
              • RevApp Delete Asset From Namespace Action
            • Hiscale
              • Hiscale Jobs Start Process Action
            • Elements
              • Elements Add Permissions To Workspace Action
              • Elements Add Users To Groups Action
              • Elements Compare To Helmut User Action
              • Elements Copy Files Action
              • Elements Create API token Action
              • Elements Create Groups Action
              • Elements Create Directories Action
              • Elements Create Media Root Action
              • Elements Create Production Action
              • Elements Create Share Action
              • Elements Create Users Action
              • Elements Create Workspace Action
              • Elements Delete Files Action
              • Elements Delete Files From Media Library Action
              • Elements Delete Groups Action
              • Elements Delete Directories Action
              • Elements Delete Media Root Action
              • Elements Delete Production Action
              • Elements Delete Share Action
              • Elements Delete Users Action
              • Elements Delete Workspaces Action
              • Elements Get Client Key Action
              • Elements Get Free Space Of Workspace Action
              • Elements HTTP Request Action
              • Elements Mount Workspaces On Client Action
              • Elements Move Files Action
              • Elements Remove Permissions From Workspace Action
              • Elements Remove Users From Groups Action
              • Elements Start Job Action
              • Elements Unmount Workspaces From Client Action
              • Elements Update Workspace Quota Action
              • Elements Upload File Into Media Library Action
            • Arvato
              • Vidicore
                • VidiCore Add Collection To Collection Action
                • VidiCore Add Deletion Lock To Collection Action
                • VidiCore Add Deletion Lock To File Action
                • VidiCore Add Deletion Lock To Item Action
                • VidiCore Add External ID To Item Action
                • VidiCore Add Item To Collection Action
                • VidiCore Add Key Value Metadata To File Action
                • VidiCore Add Key Value Metadata To Library Action
                • VidiCore Add Library To Collection Action
                • VidiCore Add Metadata Field Values To Collection Action
                • VidiCore Add Metadata Field Values To Item Action
                • VidiCore Create Collection Action
                • VidiCore Delete Collection Action
                • VidiCore Delete Item Action
                • VidiCore Get Item ID By File Path Action
                • VidiCore Get Token
                • VidiCore Import File Into New Item Action
                • VidiCore Remove Collection From Collection Action
                • VidiCore Remove Deletion Lock From Collection Action
                • VidiCore Remove Deletion Lock From File Action
                • VidiCore Remove Deletion Lock From Item Action
                • VidiCore Remove Item From Collection Action
                • VidiCore Remove Key Value Metadata From File Action
                • VidiCore Remove Key Value Metadata From Library Action
                • VidiCore Remove Library From Collection Action
                • VidiCore Remove Metadata Field Values From Collection Action
                • VidiCore Remove Metadata Field Values From Item Action
                • VidiFlow Trigger Workflow
              • VPMS
                • VPMS Check-in Action
                • VPMS Metadata Update Action
          • File and Folder
            • File Copy Action
            • File Create Action
            • File Delete Action
            • File Increment Name Action
            • File Move Action
            • File Open Action
            • File Rename Action
            • File Replace Content Action
            • Folder Content Delete Action
            • Folder Copy Action
            • Folder Create Action
            • Folder Delete Action
            • Folder Increment Name Action
            • Folder Move Action
            • Folder Rename Action
            • XSquare File Check In Action
            • 7-Zip Archive Action
            • 7-Zip Extract Action
            • 7-Zip CLI Action
            • Get Files From Folder Action
            • Get Folder From Folder Action
          • OS
            • Commandline Execute Action
            • Unmount A Share Action
          • MISC
            • Execute Javascript Action
            • Fail Action
            • HTTP Request Action
            • JSON Extract Action
            • Metadata Auto Mapper Action
            • Regex Apply Action
            • Sleep Action
            • Split Stream Action
            • Stream Execute Generic Stream Action
            • Stream Set Temporary Variable Action
            • Stream Set Store Variable Action
            • Stream Get Store Variable Action
            • Stream Delete Store Variable Action
            • Success Action
            • XPath Action
          • Mediainfo
            • FFprobe as Json Action
            • Mediainfo As Json Action
        • Outputs
          • File and Folder (1)
            • Write File Output
          • OS (1)
            • macOS System Notification Output
          • Misc (3)
            • Send Email Output
            • Telegram Output
            • Send Message To Teams Channel
          • User (2)
            • Send Message to User
            • Send Notification to User
      • Wildcards
        • Helmut Wildcards (9)
          • Helmut Groups
          • Helmut Profile
          • Helmut Projects
          • Helmut Templates
          • Helmut Profiles
          • Helmut User Displaynames
          • Helmut User Emails
          • Helmut User IPs
          • Helmut Usernames
        • Date & Time (21)
          • Calendar Week
          • Date Day ?
          • Date Day
          • Date Month ?
          • Date Month
          • Date Month Textual
          • Date Month Textual ?
          • Date Month Textual Short
          • Date Month Textual Short ?
          • Date Year ?
          • Date Year
          • Date Shortyear ?
          • Date Shortyear
          • Convert Date To Timestamp ?
          • Convert Timestamp To Date ?
          • Convert Timestamp To Datetime ?
          • Date Decrement Days ?
          • Date Increment Days ?
          • Time Hour
          • Time Minute
          • Time Second
        • File-related Wildcards (5)
          • File Content ?
          • File Exists ?
          • File MD5 ?
          • File Modified ?
          • File Size ?
        • Folder-related Wildcards (4)
          • Folder Content ?
          • Folder Exists ?
          • Folder Modified ?
          • Folder Size ?
        • Job-related Wildcards (32)
          • Job AssetID
          • Job AssetNodeID
          • Job AssetObjectUUID
          • Job Breadcrumb
          • Job Current_Asset
          • Job Custom ?
          • Job Destination
          • Job ID
          • Job In_To_Out
          • Job Last Proxy
          • Job Last Source
          • Job Metadata ?
          • Job MimeType ?
          • Job MimeType
          • Job Name
          • Job Profile
          • Job Progress
          • Job ProjectItemID
          • Job Proxy
          • Job Sequences
          • Job Source Type
          • Job Source
          • Job Status_Message
          • Job Total_Assets
          • Job Tries
          • Job Unique
          • Job User Displayname
          • Job User Email
          • Job User ID
          • Job User Name
          • Job User Role
          • Job Watchfolder
        • Local Environment-related Wildcards (6)
          • Local AE Preferences ?
          • Local Environment ?
          • Local Home
          • Local OS
          • Local Profile ?
          • Local Registry ?
          • Local Username
        • Path-related Wildcards (9)
          • Path Basename ?
          • Path Extension ?
          • Path Map Auto ?
          • Path Map To Unix ?
          • Path Map To Win ?
          • Path Map To JSON ?
          • Path Name ?
          • Path Parent ?
          • Path Split ?
        • Project-related Wildcards (27)
          • Project Category
          • Project Create_Date
          • Project Creator
          • Project Custom ?
          • Project Extension
          • Project Group
          • Project ID
          • Project Last_Modified_Date
          • Project Locked Status
          • Project Locked
          • Project Metadata ?
          • Project Modified_By
          • Project Name
          • Project Parent
          • Project Path
          • Project Savepath
          • Project Source Category
          • Project Source Custom ?
          • Project Source Extension
          • Project Source Group
          • Project Source ID
          • Project Source Locked
          • Project Source Metadata ?
          • Project Source Name
          • Project Source Path
          • Project Source Tag
          • Project Source Template
          • Project Tag
          • Project Template
        • String-related Wildcards (9)
          • String Split ?
          • String length ?
          • String Case To Camel ?
          • String Case To Kebab ?
          • String Case To Lower ?
          • String Case To Pascal ?
          • String Case To Snake ?
          • String Case To Upper ?
          • String Words Count
        • User-related Wildcards (10)
          • User Client
          • User Display_Name
          • User Email
          • User Groups
          • User IP
          • User Last Login
          • User Name
          • User OS
          • User Password
          • User Role
        • Variable-related Wildcards (3)
          • Stream Variable ?
          • Helmut Variable ?
          • Store Variable ?
        • Result | Return Wildcards (2)
          • Node Result ?
          • Stream Last_Result
        • Misc wildcards (3)
          • Generate UUID
          • Stream Log
          • Stream Resolve_ID
        • Undocumented Wildcards (1)
          • Environment Variable Bypass Wildcard
      • Deprecation warning
      • Stream Debugger
      • Stream Variable Store
    • Streaming Engine
    • Helmut4 Client
    • Helmut4 Panel
      • Panel-Dashboard
      • Panel-Export
      • Panel-Cosmo
      • Panel Debugging
  • Release Notes
    • What's New
    • Changelog
      • Docker Image Version History
  • Support
    • Requesting Support
    • Response and Resolution Times
    • Debug | Log collection
      • Helmut4 client
        • Retrieve the helmut4 client log
        • Check if ports are used by other apps
        • Check existence of MoovIT authority certificate on windows client
        • Run helmut4 client in debug mode
        • Panel debug ports
        • Local Client API
        • Check installed Helmut extensions
      • Helmut4 server
        • Retrieve helmut4 container log
        • Stack already exists
        • Check RAM & CPU usage of containers
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  1. Support

Response and Resolution Times

PreviousRequesting SupportNextDebug | Log collection

Issues reported via the ticket portal or email (default priority: "Normal") will be addressed by an agent within 24 hours during German (North Rhine-Westphalia) business days (9 AM - 6 PM CET/CEST).

Find out the current time in .

It's important to note that the resolution time for an issue cannot be predetermined, as it may necessitate development or collaboration with other departments

current time in Cologne, Germany