> For the complete documentation index, see [llms.txt](https://docs.helmut.de/helmut4-releases/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.helmut.de/helmut4-releases/v4.9.1/support/response-and-resolution-times.md).

# Response and Resolution Times

Issues reported via the ticket portal or email (default priority: "Normal") will be addressed by an agent within 24 hours during German (North Rhine-Westphalia) business days (9 AM - 6 PM CET/CEST).

Find out the current time in [current time in Cologne, Germany](https://time.is/Cologne).

{% hint style="info" %}
It's important to note that the resolution time for an issue cannot be predetermined, as it may necessitate development or collaboration with other departments
{% endhint %}