# Requesting Support MoovIT offers two support channels in case you need assistance from our support team ## MoovIT's support portal: Customers with a valid support contract can log in to their account on [moovit.jitbit.com](http://moovit.jitbit.com) and follow the ticket creation process using the web interface. {% hint style="info" %} This is the most convenient option as it allows you to specify ticket priorities, view a list of tickets requiring your attention (such as "Awaiting a reply from the client"), check the status of other tickets filed by members of your organization, and access other helpful features {% endhint %} ### E-Mail Customers with a valid support contract can open a support request by sending an e-mail to . {% hint style="info" %} Upon successful creation of the ticket, the ticketing system will automatically send a confirmation reply {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.helmut.de/helmut4-releases/v4.6.0/support/requesting-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.