# Requesting Support

MoovIT offers two support channels in case you need assistance from our support team

## MoovIT's support portal

Customers holding a valid support contract can access their account at [moovit.jitbit.com](http://moovit.jitbit.com) and initiate the ticket creation process through the web interface.

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This option is particularly convenient, allowing you to specify ticket priorities, review a list of tickets requiring your attention (e.g., "Awaiting a reply from the client"), check the status of other tickets submitted by members of your organization, and utilize other valuable features.
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## E-Mail

Customers with a valid support contract can initiate a support request by sending an email to <support@moovit.jitbit.com>.

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Upon the successful creation of the ticket, the ticketing system will automatically generate a confirmation reply.
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## Response and Resolution Times

Check our [response and resolution times](https://docs.helmut.de/helmut4-releases/v4.7.1/support/response-and-resolution-times) here.