Requesting Support
MoovIT offers two support channels in case you need assistance from our support team
MoovIT's support portal
Customers holding a valid support contract can access their account at moovit.jitbit.com and initiate the ticket creation process through the web interface.
This option is particularly convenient, allowing you to specify ticket priorities, review a list of tickets requiring your attention (e.g., "Awaiting a reply from the client"), check the status of other tickets submitted by members of your organization, and utilize other valuable features.
E-Mail
Customers with a valid support contract can initiate a support request by sending an email to support@moovit.jitbit.com.
Upon the successful creation of the ticket, the ticketing system will automatically generate a confirmation reply.
Response and Resolution Times
Check our response and resolution times here.
Last updated