# Response and Resolution Times Issues reported through e-mail, will have the (default) priority "Normal" and will be responded by an agent within 24 hours during German (North Rhine Westphalia) business days (9AM - 6PM CET/CEST). {% hint style="info" %} Please note that the resolution time of an issue cannot be determined in advance, as it may require development or involvement from other departments {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.helmut.de/helmut4-releases/v4.6.0/support/response-and-resolution-times.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.