Requesting Support
MoovIT offers two support channels in case you need assistance from our support team
MoovIT's support portal:
Customers with a valid support contract can log in to their account on moovit.jitbit.com and follow the ticket creation process using the web interface.
This is the most convenient option as it allows you to specify ticket priorities, view a list of tickets requiring your attention (such as "Awaiting a reply from the client"), check the status of other tickets filed by members of your organization, and access other helpful features
E-Mail
Customers with a valid support contract can open a support request by sending an e-mail to support@moovit.jitbit.com.
Upon successful creation of the ticket, the ticketing system will automatically send a confirmation reply