Requesting Support

MoovIT offers two support channels in case you need assistance from our support team

MoovIT's support portal

Customers holding a valid support contract can access their account at and initiate the ticket creation process through the web interface.

This option is particularly convenient, allowing you to specify ticket priorities, review a list of tickets requiring your attention (e.g., "Awaiting a reply from the client"), check the status of other tickets submitted by members of your organization, and utilize other valuable features.


Customers with a valid support contract can initiate a support request by sending an email to

Upon the successful creation of the ticket, the ticketing system will automatically generate a confirmation reply.

Response and Resolution Times

Check our response and resolution times here.

Supported Versions of Helmut4

Please refer to Supported Versions of Helmut4 to determine which versions are covered by our support.

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