# Requesting Support

MoovIT offers two support channels in case you need assistance from our support team

## MoovIT's support portal

Customers holding a valid support contract can access their account at [support.moovit24.com](https://support.moovit24.com/) and initiate the ticket creation process through the web interface.

{% hint style="info" %}
This option is particularly convenient, allowing you to specify ticket priorities, review a list of tickets requiring your attention (e.g., "Awaiting a reply from the client"), check the status of other tickets submitted by members of your organization, and utilize other valuable features.
{% endhint %}

## E-Mail

Customers with a valid support contract can initiate a support request by sending an email to <support@moovit24.com>.

{% hint style="info" %}
Upon the successful creation of the ticket, the ticketing system will automatically generate a confirmation reply.
{% endhint %}

## Response and Resolution Times

Check our [response and resolution times](/helmut4-releases/support/response-and-resolution-times.md) here.

### Supported Versions of Helmut4 <a href="#supported-versions-of-helmut4" id="supported-versions-of-helmut4"></a>

Please refer to [Supported Versions of Helmut4](https://docs.helmut.de/helmut4-releases/getting-started/release-cycles#helmut4-version-support) to determine which versions are covered by our support.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.helmut.de/helmut4-releases/support/requesting-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.