Requesting Support

MoovIT offers two support channels in case you need assistance from our support team

MoovIT's support portal

Customers holding a valid support contract can access their account at and initiate the ticket creation process through the web interface.

This option is particularly convenient, allowing you to specify ticket priorities, review a list of tickets requiring your attention (e.g., "Awaiting a reply from the client"), check the status of other tickets submitted by members of your organization, and utilize other valuable features.


Customers with a valid support contract can initiate a support request by sending an email to

Upon the successful creation of the ticket, the ticketing system will automatically generate a confirmation reply.

Response and Resolution Times

Check our response and resolution times here.